FAQ

We accept order confirmations via one of following methods.

– Through website www.olockproducts,com
– Social media platforms including Facebook or WhatsApp
– By sending a SMS to +94 77 545 1455
– Kindly note that orders over the phone will not be entertained

We have established wide range of payment methods considering your convenience.

– Cash on Delivery (Order and pay only when you receive your order)
– Secured Credit or Debit cards payments (website only)
– Online bank transfer
– Direct bank slip deposit

Yes, we do. For more information, please contact us at [email protected] or via WhatsApp.

We want to make exchanging or returning an item as easy as possible for you. Please refer the Return Policy section for more information.

Yes, you will receive a message on your phone containing your tracking information and expected delivery date once your order has been dispatched via our partnership with one of the prominent courier services. You can also track your order from here.

If you are having any problems with your delivery do not hesitate to contact us immediately along with your reference order number at [email protected] or via WhatsApp.

Kindly refer the description area in each product or contact us for more details.